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IMPOVING YOUR MEASUREMENT OF CUSTOMER SATISFACTION

VAVRA TERRY G.

IMPOVING YOUR MEASUREMENT OF CUSTOMER SATISFACTION - 1 PRIMER EDIC. - 1 PRIMERA EDIC. - 490 PAG.

INCLUYE INDICE

ISBN: 0873894057

Subjects--Topical Terms:
1.- THE BOOKS ENVISIONED ROLE2.- THE PHILOSOPHY OF CUSTOMER SATISFACTION3.- THE TQM INITIATIVEÌ

LC Class. No.: HF5415 V38i

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