| 000 | 00607nam a2200205 4500 | ||
|---|---|---|---|
| 001 | itec_16298 | ||
| 003 | DLC | ||
| 008 | ///////////////cc //////////////////itec// | ||
| 020 | _a9780873897433 | ||
| 035 | 0 | 0 | _a16298 |
| 050 | _aHF5415 H3918 m | ||
| 100 | 0 | _aHAYES E. BOB | |
| 245 | 1 | 0 | _aMEASURING CUSTOMER SATISFACTION AND LOYALTY |
| 250 | _a3 TERCERA EDIC. | ||
| 260 | _aMEXICO D.F. | ||
| 300 | _a287 PAG. | ||
| 504 | _aINCLUYE INDICE | ||
| 650 | _a1.- SAMPLING METHODS2.- CUSTOMER LOYALTY 2.0 BEYOND THE ULTIMATE QUESTION3.- EXAMPLES OF CUTOMER SATISFACTION QUESTIONNAIRESÌ | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c45779 _d45779 |
||